TonicDM Privacy Statement

This Agreement was last revised on May 18, 2016

Thank you for choosing TonicDM. The TonicDM.com website (the “Site”) is an online service operated by Design Management Technologies LLC (“DMT”), a company incorporated in California, USA. This privacy statement applies to the data collected by DMT through use of the TonicDM site.

DMT and the TonicDM team are committed to protecting your privacy.

Customer Data

“Customer Data” means all text, files, and other data input, uploaded or otherwise provided to the Site by you, the User, plus the logs of activities performed on the site by a User.

We make no claim of ownership in your Customer Data. Except as provided in this privacy statement or described in your agreements, we only use Customer Data to provide and enhance the Site. We don’t share your Customer Data with anybody except in the very limited circumstances described in the Sharing Your Information section below.

Your Relationship with your Organization

The Site does not accept Users independently of the organization of which they are an owner, employee or contractor (“Organization”). Your account is part of the account of your Organization and all text, files, and other data input, uploaded or otherwise provided to the Site (“Content”) and activities will fall under the control of your Organization and will be fully transparent to your Organization and its other representatives who are also Users of the Site. THE OWNERSHIP OF ANY DATA YOU UPLOAD OR HOST ON YOUR ACCOUNT RESIDES WITH YOUR ORGANIZATION AND YOUR EXPECTATION OF PRIVACY IS WITHIN THIS ORGANIZATIONAL CONTEXT.

Contact Data

“Contact Data” includes name, address, phone number, profile information, email address, title, time zone and other contact information that we may collect through your use of the Site and use of the Site by others. Contact Data you provide as part of your TonicDM profile is available to other Users in your Organization.

DMT uses Contact Data to complete the transactions you request, administer your account, improve the Site and detect and prevent fraud.

We may also use Contact Data to contact you to provide notifications regarding activities on the site, information about billing and important updates about the Site, including information about security or other technical issues. We may also contact you regarding third-party inquiries as described in this privacy statement and Terms of Service. You may not be able to unsubscribe from some of these communications.

Usage Data

We may use statistical data, analytics, trends and usage information derived from your use of the Site (“usage data”). Usage data includes, for example, aggregated quantitative information about activities performed on the Site. Some ways we use the usage data include operating, improving and personalizing the Site and our offerings, as well as other DMT products and services. Except to provide reports to you or others in your organization, we do not disclose usage data in a way which is identifiable to your organization or users in your organization.

Support Data

Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files.

Support may be provided through phone, e-mail, or online chat. We may use remote access technologies, with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or remote access sessions with support professionals may be recorded and/or monitored. For Online Chat or remote access, you may end a session at any time of your choosing. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.

To review and edit your personal information collected through our support services, and for any other inquiries regarding our support services, please contact us by using the contact information at the bottom of this document.

Cookies & Other Information

The Site uses “cookies”, which are small text files placed on a device’s hard disk by a web server. We may use cookies and similar technologies for storing users’ preferences and settings, to authenticate users, to collect usage data and operate the Site.

Sharing Your Information

We will not disclose Customer Data or Contact Data (“your information”) outside of the Organizations with which you are associated, DMT or its controlled subsidiaries and affiliates except as you direct, or as described in this privacy statement.

• We don’t share any of your information with advertisers.
• We contract with other companies to provide services (such as data management and technical infrastructure services) on our behalf. We may provide these companies with access to your information where necessary for their engagement. These companies are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than that for which they are engaged by DMT.
• We will not disclose your information to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) except as you direct or unless required by law. Should a third party contact DMT with a request for your information, we will attempt to redirect the third party to request the data directly from you. As part of that process, we may provide your basic contact information to the third party. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
• DMT may share Contact Data with third parties for purposes of fraud prevention or to process payment transactions, as further described in this statement.

Accessing, Correcting and Deleting Your Information

You may access and correct or delete Contact Data you have provided to us by using the tools within the Site (for example, editing your profile information on the Site) or by contacting support using the contact information at the bottom of this document. Changes you make to your information on the Site take immediate effect, but data will be retained in secure storage for a limited period afterward as part of our standard data backup process.

Security

We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.

Data Location

Customer Data and Contact Data may be transferred to, stored and processed in the United States or any other country where DMT or its affiliates, subsidiaries or service providers maintain facilities.

Changes to this Privacy Statement

We will occasionally update this privacy statement to reflect customer feedback, changes in our Site, and updates to applicable data privacy laws and regulations. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to this statement or in how DMT will use your information, we will notify you by either posting a notice of such changes before they take effect or by direct notification. We encourage you to periodically review this privacy statement to learn how DMT is protecting your information.

How to Contact Us

DMT welcomes your comments. If you have questions about DMT’s privacy and security commitments, or if you have other technical or customer support questions, please contact us.

Design Management Technologies LLC
530 S Hewitt Street Suite 230
Los Angeles, California 90013
USA

Email Address: support@tonicdm.com
Telephone number: +1.213.631.4414